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A Letter to the RMC... 28 July 2006 Dear RMC, I recently completed a presidential traverse and had the opportunity to have customer service interactions with RMC. I was impressed with the high-quality customer service skills and local hiking knowledge demonstrated by the caretaker from Crag Camp, Aaron. This young man introduced himself, sure that our basic needs were addressed, was inquisitive concerning our hike of that day and what our plans were. He was able to offer up valuable and accurate information concerning our goals for the next day. He was obviously very knowledgeable, but not demeaning in his efforts to further our knowledge. He acted like someone most people would enjoy hiking with. He was actually looking forward to his 1.6-mile hike back to Crag. Over the 20 years that I have hiked on RMC trails and stayed at their shelters, I have never had a poor experience or issue with the staff. I have had the pleasure of meeting some extraordinary young men and women, excited to do all they could to aid their fellow hikers. If the Randolph Mountain Club does employee evaluations, and customer service is as much of the role as being a resource/educator, than the young man at Crag deserves high praise. Thanks for your continue efforts on the Northern slopes. Respectfully, |